Refund policy

MILEENIA – RETURN, REFUND & EXCHANGE POLICY

At Mileenia, we are committed to providing a seamless and enjoyable shopping experience.

If you are not completely satisfied with your purchase, we offer easy returns, refunds, and exchanges subject to the terms below.

Return Window

Customers may request a return or exchange within 7 days of delivery.

Return Eligibility

To be eligible for a return or exchange:

  • Product must be unused, unworn, and unwashed.
  • Original tags, labels, and packaging must be intact.
  • Product must be returned in the same condition as received.
  • Items showing signs of wear, damage, alteration, stains, or washing will not be
  • accepted.

Refund Policy :

Prepaid Orders

For orders paid online using UPI, Credit Card, Debit Card, Net Banking, Wallets, or other prepaid methods:

  • Eligible returns will receive a 100% refund to the original payment method.
  • Refunds will be processed after quality inspection and approval.
  • Once approved, refunds are typically credited within 5–7 business days, depending on the payment provider and bank.

Cash on Delivery (COD) Orders

For COD orders:

  • Refunds are issued as Mileenia Store Credit (Gift Card) only.
  • Store Credit will be issued after quality inspection and approval.
  • Store Credit can be used for future purchases on Mileenia.com.
  • Store Credit is valid for 180 days from the date of issue.

Size Exchange Policy
We understand that sizing can vary.

  • One complimentary size exchange is allowed per order.
  • Exchange requests must be placed within 7 days of delivery.
  • Exchanges are subject to stock availability.
  • If the requested size is unavailable, customers may choose:
    1. Refund (for prepaid orders)
    2. Store Credit (for COD orders)

Non-Returnable & Non-Exchangeable Items
The following products are not eligible for return or exchange:

  • Innerwear
  • Swimwear
  • Accessories
  • Customized or personalized products
  • Gift Cards / Store Credit purchases

Sale & Promotional Orders

  • Products purchased during promotional sales are eligible for size exchange, subject to availability.
  • Refund eligibility for discounted products may vary depending on the promotion.
  • Products purchased under clearance or final sale categories are not eligible for return.

Return Process

1. Submit your return or exchange request through our Returns Portal.
2. Our team will review and approve the request.
3. Pickup will be arranged from the delivery address.

After the product passes quality inspection, the refund, store credit, or exchange will be processed.


Failed Pickup Policy

In rare cases, courier pickup may not be successful due to service limitations or operational issues.

If pickup cannot be completed:

  • A second pickup attempt will be arranged.
  • If pickup remains unsuccessful, customers may self-ship the product to our warehouse.
  • Reasonable courier charges may be reimbursed upon approval.

Quality Check

All returned products undergo a quality inspection before approval.

Returns may be rejected if:

  • Product has been used, washed, or altered.
  • Tags or packaging are missing.
  • Product is returned in a damaged condition not caused during delivery.

Store Credit Terms

  • Store Credit is issued only to the registered email ID used while placing the order.
  • Store Credit is non-transferable and cannot be converted into cash.
  • Store Credit cannot be combined with certain promotional offers or discount codes.
  • Validity: 180 days from the date of issue.

Cancellation Policy

  • Orders may be cancelled before dispatch.
  • Once an order has been shipped, cancellation requests cannot be accepted. Customers
  • may instead initiate a return after delivery, subject to this policy.

Need Assistance?
For any questions regarding returns, refunds, exchanges, or store credit, please contact our

customer support team.

Thank you for shopping with Mileenia.